Unused or unworn items in their original packaging can be returned for a full refund within 7 days of purchase, an original purchase slip is required.

Used items can be altered to your satisfaction or a store credit can be issued. Refunds are not permitted or used items.

Once an item purchased in-store is altered in any shape or form (by AFH or an external tailor) for the client, such an item cannot be refunded or exchanged.

All delivery/postage costs are for the account of the customer and are strictly non-refundable

All items marked as “discount/discounted”, “Specials”, “Promotions”, “Sale” or other such labels are deemed to be taken “as is” or “voetstoots” and refunds are STRICTLY PROHIBITED. Item exchanges and alterations may be permitted in some cases and a handling fee may be charged. We, unfortunately, cannot remove any item from a promotional bundle without reverting to the original price of the individual items in the bundle and recalculating the entire invoice.

All refund requests must be sent via email to info@africafashionhouse.com

All refunds are processed via EFT on Thursdays from our Head Office. Refunds are unfortunately not processed in-store. Your refund query needs to have been successfully processed by 12pm on the Tuesday preceding the Thursday for payment to apply. If your query is processed after 12pm on a Tuesday, your refund request will only be will be processed on the following Thursday - please note the refunds process may take up to 30 days to finalize

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