Africa Fashion House heretofore referred to as “AFH”, “We”, “Our” and “Us”. The other party entering this contract is heretofore referred to as “The customer/client”, “You” and “Your”.
Placing an Order
An order is considered logged or active once:
- Provisional designs applicable to the order has been received.
- Applicable measurements relating to the order has been received.
- The stipulated deposit [of at least 50%] has been paid towards the total invoice.
An order number is then generated on behalf of the client by way of an invoice issued physically or electronically.
The customer must check the order form and confirm all the details are correct at the time of purchase. As the ordered goods are custom-made, they can neither be returned nor exchanged.
Consultant & Measurement Fees
A consultation and measurement fee of R450 per person within this order will apply should this order be suspended or canceled. This fee is waived when your full balance is paid and order collected.
Fabric purchase & Handling costs
All fabrics and consumables used in the production of your order are sourced for you from external suppliers - we do not manufacture them at Africa Fashion House. You agree that by placing your order with us, you are giving us the authority to make certain fabric purchase decisions on your behalf. As per industry standards, once a fabric is cut at the manufacturer or retailer, such a fabric can neither be returned/exchanged nor refunded. This rule also applies to your order. You will be liable for a fabric fee of 33% of the total invoice shown should this order be suspended or cancelled
Tailoring Costs of up to 33% of the total invoice shown below will apply should this order be suspended or canceled before your third fitting.
If you are unsatisfied with your order after your third fitting, you can request for an order cancellation. You will only be liable for consultation, measurement and fabric costs should you cancel this order after your third fitting.
All refunds are processed via EFT on Thursdays from our Head Office. Refunds are unfortunately not processed in-store. Your refund query needs to have been successfully processed by 12pm on the Tuesday preceding the Thursday for payment to apply. If your query is processed after 12pm on a Tuesday, your refund will be processed on the following Thursday.
Your first fitting date is ideally selected on the date your order is logged. Fitting sessions scheduled prior to final design approvals are subject to rescheduling to compensate for lost order processing time.
We will do all we reasonably can to meet with the agreed fitting date; however, in the case of unforeseen circumstances, we may not be able to do so. Your consultant will communicate a substitute date for your fittings.
Please allow a total period of one hour for fittings from arrival to conclusion. Should you not have ample time for your fittings, please call in and reschedule a day and time when you will be fully available as we may need an hour or two to correctly complete your fittings.
It is important to note that the first fitting [and in some cases, further fittings] means your order is only put in a “fitting position” to determine the fit on the body and not in anyway the finished item; accessories like beads, zips, flowers, buttons etc will typically be missing from such a garment at the time.
Your first fitting is your only opportunity to communicate to us any design changes and alterations you may require on your order.
Minor design alterations that may be performed without remaking large portions of your order may be accepted and effected. Major alterations and design changes will attract additional charges you will be quoted on the day and should you not accept the additional fees, your design will not be effected.
Your second fitting date is selected at your first fitting and should be indicated on your order form - where no date is selected, we will contact you to indicate a convenient time.
Please note that a minimum of three (3) fitting sessions are required before your order can be concluded.
We understand that certain orders are for specific dated events, however, It remains the responsibility of the client to ensure all 3 fittings are scheduled within good enough time for the order to be concluded and collected before such an event. AFH will not take responsibility for any orders delayed as a result of tight-fitting schedules imposed by the client.
All fittings are automatically scheduled for between 2pm and 5pm daily excluding Saturdays; Saturday and after-hour fittings are only scheduled with the written consent of the manager on duty at the time of request.
We strongly advise that fitting appointments are confirmed at least 24 hours prior to the actual fitting. Booked fittings are given strict priority over impromptu appearances. Please ensure you have written or electronic proof to this effect.
Depending on items ordered and the size of your contingent, we reserve the right to relocate fitting venues at our sole discretion to any of our other stores within the province in which the original order was placed in or a distance deemed to be within reasonable proximity of such.
We strive to make all our products fit perfectly the first time, however, a minimum of three fitting sessions are required and four session in the case of more complex items like Jackets, evening gowns, wedding gowns and matric dance dresses.
On your scheduled fitting day, please do not wear any makeup; items badly soiled during fittings by the customer will not be cleaned before final delivery.
On the completion of your final fitting and your order is communicated as ready for collection, you must collect your order from our offices within 7 days - after which a daily storage fee of R50 per item becomes applicable until such time that the order is collected.
Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), especially those with distressed finishes will have exactly the same colour, pattern, weave and finish as the item viewed either in-store or online, but we will stand by the quality of all completed orders.
Specials, Sale & Promotion
All items marked as “discount/discounted”, “Specials”, “Promotions”, “Sale” or other such labels are deemed to be taken “as is” or “voetstoots” and refunds are STRICTLY PROHIBITED. Item exchanges and alterations may be permitted in some cases and a handling fee may be charged. We, unfortunately, cannot remove any item from a promotional bundle without reverting to the original price of the individual items in the bundle and recalculating the entire invoice.
Online SALE & PROMOTIONS
Online Items marked as “discount/discounted”, "Just Launched", "Collection", “Specials”, “Promotions”, “Sale” or other such labels are deemed to be taken “as is” or “voetstoots” and refunds are STRICTLY PROHIBITED. Item exchanges and alterations may be permitted in some cases and a handling fee may be charged. In some cases, Online SALEs are Bespoke SALEs, this means items are only manufactured after your order is placed. Please read the special conditions indicated on the promotional material of the specific item you are purchasing. For rapid sellers, the advertised fabric may sell out - please note that by purchasing an item on SALE online, you agree that if the initially advertised fabric is sold out, a suitable alternative can be used for your order without any prior communication. In all cases, orders placed online during a SALE will attract a 100% cancellation fee should a cancellation request be initiated.
Readymade items purchased in Store
Unused or unworn items in their original packaging can be returned for a full refund within 7 days of purchase, an original purchase slip is required.
Used items can be altered to your satisfaction or a store credit can be issued. Refunds are not permitted or used items.
Once an item purchased in-store is altered in any shape or form (by AFH or an external tailor) for the client, such an item cannot be refunded or exchanged.
Our standard turnaround time is 10 working days; please ensure you schedule your entire 3 fitting sessions within the time you wish for your order to be completed.
Online Order Collections
Orders placed online for instore collections can be collected during the week and on Sundays. Online orders cannot be collected in-store on Saturdays.
Orders required for collection within 2 to 9 working days carry a rush fee of R250 per item. Same-day orders carry a R500 fee.
Because of tight deadlines applicable to rush orders, returns or refunds are strictly prohibited.